Call Tests
Here is the information you need to test call quality in Braver.
Before You Start
Section titled “Before You Start”Call tests must be performed under the same conditions as your actual use of the application. You must use the same networks and the same devices as those planned for final use.
To speed up any technical support that may be needed after your tests, please follow the steps below. Note that calls must be tested in both pre-production (or sandbox) and production.
Feel free to contact us at any time during the process with any questions or comments!
1. Open the Network
Section titled “1. Open the Network”Does Braver have access to the ports required to ensure optimal call quality?
The information to send to your IT team before running call tests is available here:
2. Document the Tests and Run a Speed Test
Section titled “2. Document the Tests and Run a Speed Test”2.1 Document the Tests
Section titled “2.1 Document the Tests”To speed up the diagnosis if call quality is poor, please write down the following information during your tests.
- Date of the tests
- Time of the tests
- Devices involved and their technical specifications
- Browser used on each computer
- Network used by each device: the organization’s LTE or 5G (on a loaned tablet), personal LTE or 5G, the organization’s Wi-Fi, wired connection, etc.
2.2 Run a Speed Test
Section titled “2.2 Run a Speed Test”If call quality is not optimal, please test your bandwidth speed before contacting the Braver team.
Since the problem can have several causes, checking your Internet connection speed lets us rule out one of the possible causes and make a more accurate diagnosis. Here is how to proceed:
Test 1: Right After a Call
Section titled “Test 1: Right After a Call”- Run a speed test (go to this URL and click Run speed test) on the tablet and on the computer used for the call, to assess the quality of the connection.
- Write down the download and upload speeds for each device.
Test 2: During a Call
Section titled “Test 2: During a Call”- Close your browser tabs, including the Braver application tab if it is open. Note: do not close the call tab, only the Braver application tab.
- Run a speed test (go to this URL and click Run speed test) on the tablet and on the computer used for the call, to assess the quality of the connection.
- Write down the download and upload speeds for each device.
3. Contact Braver
Section titled “3. Contact Braver”Please contact us through your Braver contact person or at support@braver.health. With the information you gathered, we will be able to make a diagnosis more easily!