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Add a File, Photo or Video to a Discussion Thread

For patients who use their own device with access without an account

  1. In the discussion thread with your care team, choose one of the following:

    • Click the “+” symbol to add a photo, video or file.
    • Click the paper clip icon to add a file. Go to step 3.
    Use the plus or paperclip in a desktop discussion
  2. If you clicked “+”, choose one of the following:

    • Click Attach photo or video to share a photo or video with your care team.
    • Click Attach file to share an image or any other document in PDF, DOC or MP3 format with your care team.
    Choose photo, video, or file on a computer
  3. In your computer’s folders, select the item you want to share and click Open.

    Select a file in the computer file picker
  4. At this point, you can still remove the item before sending it:

    1. Click the three small dots to the right of the item.
    2. Click Remove file.
    Remove a pending file on a computer
  5. To finish, tap the purple arrow to send your attachment.

    Send a pending attachment on a computer
  6. Your attachment has been sent!

    Sent attachment and paperclip count
  1. In the discussion thread with your care team:

    • Tap the “+” symbol to add a photo, video or file.
    • Tap the paper clip icon to add a file.
    Use the plus or paperclip in a mobile discussion
  2. If you tapped “+”, choose one of the following:

    1. Tap Attach photo or video to share a photo or video with your care team.
    2. Tap Attach file to share an image or any other document in PDF, DOC or MP3 format with your care team. Go to step 4.
    Choose a mobile attachment type
  3. If you tapped Attach photo or video, choose one of the following:

    1. Tap Photo Library to share a photo or video from your device’s camera roll with your care team.
    2. Tap Take Photo or Video to take the photo right away. Go to the Take a Photo or Video on Mobile section.
    3. Tap Choose File to share an image or any other document in PDF, DOC or MP3 format with your care team.
    Choose a photo source or file
  4. Select the item you want to share and tap Open.

    Select a photo on an iPhone
  5. At this point, you can still remove the item before sending it:

    1. Tap the three small dots to the right of the item.
    2. Tap Remove file.
    Remove a pending mobile file
  6. To finish, tap the purple arrow to send your attachment.

    Send a pending mobile attachment
  7. Your attachment has been sent!

    Sent mobile attachment and paperclip count
  1. In the discussion thread with your care team, tap the “+” symbol.

    Use the plus or paperclip in a mobile discussion
  2. Tap Attach photo or video to share a photo or video with your care team.

    Attach a photo or video on mobile
  3. Tap Take Photo or Video.

    Take a photo or video on mobile
  4. Your camera opens. Take your photo or video.

    Capture a photo with the iPhone camera
  5. If you are happy with your photo, tap Use Photo. Otherwise, tap Retake to go back to step 4.

    Use or retake the captured photo
  6. At this point, you can still remove the item before sending it:

    1. Tap the three small dots to the right of the item.
    2. Tap Remove file.
    Remove a pending mobile file
  7. To finish, tap the purple arrow to send your photo or video.

    Send a pending mobile attachment
  8. Your photo or video has been sent!

    Sent mobile attachment and paperclip count